Comprehensive After Sales Management

VALUE CHAIN >>>

Advanced warranty management with goods and equipment manufacturers, their possible extensions and/or refunds according to law. Repairs in official TAS.

Comprehensive After Sales Management

CADENA DE VALOR >>>

Advanced warranty management with goods and equipment manufacturers, their possible extensions and/or refunds according to law. Repairs in official TAS.

SERVICE SCOPE

The Comprehensive After Sales Management service is designed to provide complete and efficient support to customers after purchase. This service includes:

Order Tracking: Provides real-time information on the status of orders in progress, including shipment status and expected delivery date, enabling customers to plan their operations effectively.

Delivery Note and Invoice Control: Facilitates real-time online access to delivery notes and associated invoices, ensuring complete traceability of transactions and enabling customers to manage their documentation efficiently.

Delayed Delivery Alternatives: In the event of significant delays, a proactive service is offered that seeks alternatives and solutions, including the assessment of possible penalties in contracts, to minimize the impact on customer operations.

Returns Management: An agile process is established for managing returns in case of errors, ensuring that customers can resolve any inconvenience quickly and smoothly.

Warranty Management: Responsible for warranty management with manufacturers in case of incidents occurring during the first year of product life, ensuring that customers receive the necessary support to resolve any problems.

Maintenance and Repairs: Offers periodic maintenance services and repairs of tools and machinery, carried out by our own personnel, guaranteeing a quality service and a quick response to customer needs.

Official Technical Service: TORSESA acts as the official technical service for most of the suppliers it works with, which ensures that customers receive specialized and authorized support for their products.

APPLICATION AREAS

General Industry: Where maintenance and management of tools and machinery are critical for continuous production.
EPC Projects: In projects where time and equipment availability are essential to meet deadlines.
Aerospace: Where traceability and regulatory compliance are critical to safety and performance.
Mining and Oil&Gas: Sectors that require rigorous control of equipment and specialized technical support to ensure operability and safety.

ALCANCE DEL SERVICIO

The Comprehensive After Sales Management service is designed to provide complete and efficient support to customers after purchase. This service includes:

Order Tracking: Provides real-time information on the status of orders in progress, including shipment status and expected delivery date, enabling customers to plan their operations effectively.

Returns Management: An agile process is established for managing returns in case of errors, ensuring that customers can resolve any inconvenience quickly and smoothly.

Áreas de Aplicación

General Industry: Where maintenance and management of tools and machinery are critical for continuous production.
EPC Projects: In projects where time and equipment availability are essential to meet deadlines.
Aerospace: Where traceability and regulatory compliance are critical to safety and performance.
Mining and Oil&Gas: Sectors that require rigorous control of equipment and specialized technical support to ensure operability and safety.

BENEFITS

Greater Efficiency and Productivity

Real-time access to information on orders, delivery notes, and invoices enables clients to manage their operations without interruptions, reducing waiting times and planning optimization. Proactive delay management and the search for alternatives minimize the economic impact of potential incidents, preventing contract penalties and reducing equipment downtime.
Traceability and Document Control

Digital access to delivery notes, invoices, and warranties ensures efficient document management, reducing administrative errors and facilitating audits. TORSESA maintains strict batch control of perishable products, maximizing product shelf life according to customer requirements.
Downtime Reduction

Maintenance, repair, and official technical support services ensure that tools and machinery remain fully operational, preventing unexpected stoppages that could impact production.
Streamlined return and warranty processes eliminate complications for the client, resolving issues in the shortest possible time.
Specialized and Certified Support

With an official technical service from leading suppliers, all interventions are guaranteed to meet the highest standards of quality and safety.
Especially in industries such as aerospace, mining, and oil&gas, where equipment reliability is critical, we ensure that all products and services comply with current regulations.

BENEFICIOS

Greater Efficiency and Productivity

Real-time access to information on orders, delivery notes, and invoices enables clients to manage their operations without interruptions, reducing waiting times and planning optimization. Proactive delay management and the search for alternatives minimize the economic impact of potential incidents, preventing contract penalties and reducing equipment downtime.
Traceability and Document Control

Digital access to delivery notes, invoices, and warranties ensures efficient document management, reducing administrative errors and facilitating audits. TORSESA maintains strict batch control of perishable products, maximizing product shelf life according to customer requirements.
Downtime Reduction

Maintenance, repair, and official technical support services ensure that tools and machinery remain fully operational, preventing unexpected stoppages that could impact production.
Streamlined return and warranty processes eliminate complications for the client, resolving issues in the shortest possible time.
Specialized and Certified Support

With an official technical service from leading suppliers, all interventions are guaranteed to meet the highest standards of quality and safety.
Especially in industries such as aerospace, mining, and oil&gas, where equipment reliability is critical, we ensure that all products and services comply with current regulations.